FAMILY HUB · SUPPORT
A little help
when you need it.
Contact Family Hub support
Email support@qubedtechnology.com, or, as a parent, open Settings → Privacy and support → Contact support in the latest Family Hub beta. Tell us what happened and what you expected. Help and family exports are available without Plus.
During the beta, you can also open TestFlight → Family Hub → Send Beta Feedback. Review screenshots before sharing private family information.
Delete an account or managed child profile
In build 76 and later, open Family Hub Settings → Delete account and review the consequences before confirming. Parents can permanently delete a managed child in its profile controls; deactivation alone keeps its history. If a control is unavailable on an older build, update through TestFlight or contact support using the address above. Never include passwords, parent PINs or sign-in codes.
Apple sign-in and deletion testing
Use a disposable test household. Deleting the last parent also deletes that household’s child data. Keep an existing family separate from deletion tests. Pending Apple cleanup may require retrying after a connection is restored; the app explains any manual Apple disconnection step.
Subscriptions
Apple manages App Store billing. Deleting an app or account does not cancel an Apple subscription. Manage Apple subscriptions.
Family data exports
In the latest supporting beta build, parents can open Settings → Privacy and support → Export family data. The ZIP includes readable CSV, JSON and stored profile photos for the whole household, including archived history. Unsynchronized device changes, sign-in credentials, PINs, tokens and private support messages are excluded. Saved copies remain under your control.
In-app support
The latest supporting build includes a parent support form with an optional, unchecked diagnostic attachment and a complete preview. Review your message and everything attached before sending. Screenshots are not attached by this form. Support messages and diagnostics have a 90-day active-record retention period; the app distinguishes a saved request from pending email delivery.
Requests pass through Supabase and Amazon SES to our Zoho support mailbox. We may use OpenAI’s Codex assistant to review support reports; people review replies, and no automatic customer reply is sent. Do not include credentials or private child information in your message. A received request can still be waiting for email delivery; the app shows these separately.
Privacy requests
Email support@qubedtechnology.com for access, correction, a copy of information, or help with deletion. We may need to verify your account and parental authority. Read the privacy policy for details.